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Returns and Exchanges

If for any reason you are not satisfied with your purchase, please return the article in its original unused condition within 30 days from date of purchase and we will gladly refund your purchase price. (Shipping charges not refunded unless the reason for return is due to our error - wrong item, defective product, etc.) Special order items may be subject to a 20% re-stocking fee.

Please Note: Absolute Ties does not accept returns or exchanges for used, unused or just tried on products if labels have been removed. If they are returned without original tags intact, the item will be discarded and no refund or credit issued. Items cannot be returned if they have been worn, or washed. All tags/labels must be attached. Clearance items are all sales final and returns will not be accepted.

Included with every order is an invoice/packing slip which shows your order detail, and serves as our Exchange/Return Form. Please refer to the back of this slip for instructions on how to return or exchange your item(s). We suggest that you return your package via Insured Parcel Post (US Mail) or an equivalent method of your choosing. Please keep your shipper's receipt until you have received your exchange or refund. If you request a refund, we will refund using your original payment method. Please include a contact phone number, email address or fax number in case we have any questions about your return.

We handle returns with exchange requested as two separate transactions. While we will charge your credit card for the second item, we'll promptly refund the amount of the original item, upon receipt of your return.

We inspect all items prior to shipping and every effort is made to ship orders correctly. However, if an item is received either damaged or incorrect item shipped, you must notify us within 10 days of receipt of order and we will make arrangements for replacement items to be sent. Claims will not be accepted after this time period. If you decide to return the damaged items on your own, shipping charges will not be refunded for return transit.

Unless the exchange occurred as a result of our error, we do not refund postage and handling.

* Please Note: If you took advantage of our FREE shipping specials and the order no longer qualifies with the return, the actual shipping charges will be retroactively deducted from the total of the refund due.

You'll receive notification via e-mail when your refund (if applicable) is processed. You should expect to receive your refund within four weeks of giving your package to the return shipper. In many cases, you'll receive a refund more quickly.

Please send all returns or exchanges to:

Absolute Stores / Returns
25A Gramar Ave
Prospect CT 06712

Toll Free 1-877-532-6588
International Calls - 1-203-758-6400
Fax 203-758-0613