Returns & Exchanges

Please Note: Absolute Ties does not accept returns or exchanges for used, unused or just tried on products if labels have been removed. If they are returned without original tags intact, the item will be discarded and no refund or credit issued.


Items must be returned within 60 days of purchase to be accepted for return/exchange/ refund.. 

Included with every order is an invoice/packing slip which shows your order detail, and serves as our Exchange/Return Form. Please refer to the back of this slip for instructions on how to return or exchange your item(s). We suggest that you return your package via Insured Parcel Post (US Mail) or an equivalent method of your choosing. Please keep your shipper's receipt until you have received your exchange or refund.

If you request a refund, we will refund using your original payment method. Please include a contact phone number and email address in case we have any questions about your return.

We do not refund shipping charges. If returning a large quantity order or special order, a 20% restocking fee may be deducted from your refund.

You'll receive notification via e-mail when your refund (if applicable) is processed. You should expect to receive your refund within four weeks of giving your package to the return shipper. In many cases, you'll receive a refund more quickly.

Please send all returns to:

Absolute Stores / Returns
25 Gramar Ave Ste A
Prospect CT 06712

Toll Free 1-877-532-6588 International Calls - 1-203-758-6400 Fax 203-758-0613

* Please Note: If you took advantage of a FREE shipping promotion and the total of your order is reduced to less than the amount to qualify for Free Shipping, the actual shipping charges will be retroactively deducted from the total of the refund due.

ALL SALES FINAL FOR CLEARANCE ITEMS. No refunds will be issued and items will be discarded.

Incorrect Merchandise Received

If you received an item in error, please contact our Customer Service Department with 10 days of receipt at 1-877-532-6588 or email us at We will make arrangements to have the correct item shipped to you and provide a postage paid return bag.

Claims received past the 10 days will not be honored. If you decide to ship the item back to us on your own, please note that return shipping is not refundable.